Main types of e-commerce fraud experienced by merchants worldwide 2024

Published by Statista Research Department, Apr 30, 2025

In 2024, refund/policy abuse was the most common type of fraud, experienced by just under half of online merchants worldwide. Real-time payment fraud affected 45 percent of merchants, and phishing, pharming and whaling another 42 percent, according to the source. First-party misuse (also known as “friendly fraud”) impacted 39 percent of merchants. Both refund/policy abuse and first-party misuse occur post-purchase, so unlike phishing or card testing, are not attacks that can be stopped in real-time, making them more difficult for online merchants to manage.

Most common types of fraud experienced by online merchants worldwide in 2024

© Statista 2025
Download
Show detailed source information?
Register for free
Already a member?
Log in
Sources

Use Ask Statista Research Service

Release date

March 2025

Region

Worldwide

Survey time period

October to November 2024

Number of respondents

576 e-commerce fraud management professionals

Supplementary notes

The study included retailers in North America, Europe, Asia-Pacific and Latin America based in 38 countries.

Small, medium and large companies were considered.

The source reported the years based on the report release date, not on the year when the survey was conducted.

Frauds experienced by e-merchants in the 12 months before the survey.

Citation formats
Access all statistics starting from $1,788 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$149 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$1,299 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Statistics on " E-commerce fraud "

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you E-commerce fraud

Overview

6

Fraud trends

5

Fraud management

5

AI and fraud

5

Spotlight: The United States

7

Further Content: You might find this interesting as well

Topics

E-commerce fraudE-commerce worldwideGen Z online shopping behaviorCybercrime and companies in the United StatesOnline shopping behavior in the United States
All features, all contents, at all times: Learn more about our professional solutions.

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$149 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$1,299 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how Statista can support your business.